Al-Mahfza, LLC (“Al-Mahfza,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our mobile application (the “App”), available on Android and iOS, our website (https://www.al-mahfza.com/), or our money transfer services (collectively, the “Services”). By using the Services, you consent to the practices described in this Privacy Policy and our Terms of Use (https://www.al-mahfza.com/policies-terms-of-use)
If you have questions or wish to exercise your privacy rights, please contact us at:
Email: support@al-mahfza.com
Phone: 810-484-7009
Address: 124th Street West, Suite #1324, Billings, Montana, 59102, USA
We collect information to provide, improve, and secure our Services. The types of information we collect include:
Information that identifies or relates to you, such as: Full name, date of birth, gender, and nationality. Government-issued identification (e.g., passport, driver’s license, or other ID numbers). Physical address, including billing and delivery addresses.
Information necessary to process transactions, such as: Bank account details (e.g., account number, routing number). Payment card information (e.g., credit or debit card number, expiration date). Transaction details (e.g., amount, recipient, currency, date).
Email address. Phone number.
Information collected automatically when you use the Services, such as: Device information (e.g., device type, operating system, unique device identifiers). Internet Protocol (IP) address and geolocation data. App or website usage data (e.g., pages visited, features used, time spent). [Insert other technical data, e.g., “cookies, pixel tags, or analytics data”].
Information required for regulatory compliance, such as: Documents for know-your-customer (KYC) or anti-money laundering (AML) checks (e.g., ID scans, proof of address). Responses to security or compliance questions.
Any additional information you voluntarily provide, such as: Feedback, survey responses, or customer support communications.
We collect information in the following ways:
When you: Create an account or complete your user profile. Initiate or complete a money transfer. Submit verification documents or respond to compliance requests. Contact customer support or provide feedback.
Through your use of the Services, using technologies such as: Cookies, web beacons, or similar tracking tools (see Section 9 for details). Server logs capturing IP addresses, device data, or usage patterns. Analytics tools to monitor App performance and user behavior.
From entities such as: Payment processors or financial institutions to facilitate transactions. Identity verification services to comply with KYC/AML regulations.
We use your information to provide, improve, and secure the Services. Specific purposes include:
Process and complete money transfers. Verify your identity and authenticate account access. Communicate with you about transactions, account updates, or support inquiries.
Comply with U.S. federal and state regulations, including the Bank Secrecy Act, FinCEN requirements, and insert other regulations, e.g., state money transmitter laws, GDPR for EU users. Conduct KYC/AML checks and monitor for suspicious activity. Report transactions or activities to regulatory authorities as required.
Detect and prevent fraud, money laundering, or unauthorized access. Protect the integrity of our systems and your account.
Analyze usage data to enhance App functionality and user experience. Develop new features or services based on user feedback and trends.
Send promotional offers, newsletters, or updates about our Services, with your consent where required.
Respond to legal requests or resolve disputes.
We do not sell your personal information. We may share your information in the following circumstances:
With third-party vendors who perform functions on our behalf, such as: Payment processors Stripe, PayPal, Square, etc. to facilitate transactions. Identity verification services to conduct KYC/AML checks. Cloud storage or IT providers for data hosting and security.
With government agencies, regulators, or law enforcement when required to: Comply with applicable laws, such as AML or sanctions regulations. Respond to court orders, subpoenas, or legal processes. Protect our rights, property, or safety, or that of our users or the public.
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to applicable privacy protections.
We may share your information for other purposes if you provide explicit consent (e.g., for marketing partnerships).
We may share aggregated or de-identified data that cannot be linked to you for purposes such as analytics or industry reporting.
We implement reasonable technical, administrative, and physical safeguards to protect your information, including: Encryption: Data is encrypted in transit (e.g., using TLS) and at rest (e.g., using AES-256). Access Controls: Only authorized personnel with a legitimate need can access your information. Compliance Standards: We adhere to PCI DSS for payment data and other industry best practices. Regular Audits: We conduct security assessments to identify and address vulnerabilities. Despite these measures, no system is completely secure. We cannot guarantee the absolute security of your information, and you use the Services at your own risk. You are responsible for maintaining the confidentiality of your account credentials.
We retain your information only as long as necessary to: Fulfill the purposes outlined in this Privacy Policy (e.g., process transactions, maintain account records). Comply with legal obligations (e.g., FinCEN recordkeeping requirements, typically 5–7 years for transaction data). Resolve disputes or enforce agreements.
After the retention period, we will securely delete or anonymize your information, unless otherwise required by law. [Insert specific deletion process, if applicable.]
Depending on your location and applicable laws (e.g., CCPA, GDPR), you may have the following rights regarding your personal information:
To exercise these rights, contact us at support@al-mahfza.com or 810-484-7009. We will respond within 30 days and may require identity verification. If your request is denied (e.g., due to legal obligations), we will explain the reason.
Your information is primarily stored in the United States but may be transferred to other countries where we or our service providers operate.
For cross-border transfers, we implement safeguards such as Standard Contractual Clauses for EU data, encryption, or compliance with GDPR to protect your information.
Data protection laws vary by country, and some jurisdictions may offer less protection than your home country. By using the Services, you consent to these transfers.
Our App and website may use cookies, web beacons, or similar technologies to: Ensure functionality (e.g., maintain login sessions). Analyze usage and improve user experience. deliver targeted ads with your consent.
Essential Cookies: Necessary for the Services to function. Analytics Cookies: Collect usage data to improve performance. Marketing Cookies: Used for personalized ads.
You can manage cookie preferences through your browser or device settings. Disabling cookies may limit certain features of the Services.
We may use tools like Google Analytics to collect usage data. These providers have their own privacy policies.
Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with information, contact us at support@al-mahfza.com.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Services. Updates will be posted on our website https://www.al-mahfza.com/ and, where required, notified to you via email or in the App. The “Effective Date” at the top will indicate the latest version. Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.
For questions, concerns, or to exercise your privacy rights, please contact:
Al-Mahfza, LLC
Email: support@al-mahfza.com
Phone: 810-484-7009
Address: 124th Street West, Suite #1324, Billings, Montana, 59102, USA